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Phone payments

Brendan Douglas
$organization

Hello community!

I wish to be a bit nosy and ask a few questions about phone lines if I may?  A potential review of ours might be on the cards and I wanted to put the feelers out (another phrase I now use on my journey to becoming my father) to see what the standard practice is for other members of the community:

  1. Does your organisation currently operate a telephone line for ticket bookings and payments as standard?
  2. If you do, has it still been operational during the lock down?
  3. Do you see yourself continuing to offering a telephone line for ticket bookings in the short term (next five years) and long term (beyond five years)?

Any time you could give to answer these questions would me much appreciated.

See you on the 17th!

Many thanks

Brendan :-) 

Parents
  • 0 $organization

    Hi Brendan,

    1. Yep during pre-covid we operated a phone line 12-7 on show days and 12-5 on dark days (closed on Sunday/BHs).

    2. Yep we managed to divert our phones to remote working so have had a skeleton crew manning box office phones 12-5 Mon - Fri since last March.

    3. Our bookings are moving towards more and more online but we still have a sizeable amount of phone bookings (30-35%) so will be maintaining a phone service for the foreseeable future!

    Thanks,

    Dave

    Abbey Theatre, Dublin.

Reply
  • 0 $organization

    Hi Brendan,

    1. Yep during pre-covid we operated a phone line 12-7 on show days and 12-5 on dark days (closed on Sunday/BHs).

    2. Yep we managed to divert our phones to remote working so have had a skeleton crew manning box office phones 12-5 Mon - Fri since last March.

    3. Our bookings are moving towards more and more online but we still have a sizeable amount of phone bookings (30-35%) so will be maintaining a phone service for the foreseeable future!

    Thanks,

    Dave

    Abbey Theatre, Dublin.

Children
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