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Phone payments

Brendan Douglas
$organization

Hello community!

I wish to be a bit nosy and ask a few questions about phone lines if I may?  A potential review of ours might be on the cards and I wanted to put the feelers out (another phrase I now use on my journey to becoming my father) to see what the standard practice is for other members of the community:

  1. Does your organisation currently operate a telephone line for ticket bookings and payments as standard?
  2. If you do, has it still been operational during the lock down?
  3. Do you see yourself continuing to offering a telephone line for ticket bookings in the short term (next five years) and long term (beyond five years)?

Any time you could give to answer these questions would me much appreciated.

See you on the 17th!

Many thanks

Brendan :-) 

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  • 0 $organization

    Hi Brendon!

    Hope all is well with you.

    1) Not currently - but before lockdown our phone room was open 10-7pm show days, 10-6pm dark days Monday-Saturday and 4hours before performance on Sundays.

    2) No - since lockdown we've had online sales only, with customer queries (not payments) via email. 

    3) Yes, we will offer a phone line but will be encouraging online sales in the most-part, with phone line for more complex customer queries or for accessibility for those not online. We're currently reviewing opening times. We too are planning on using web-chat functions, procurement for this underway.

    best wishes, 

    Liz

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  • 0 $organization

    Hi Brendon!

    Hope all is well with you.

    1) Not currently - but before lockdown our phone room was open 10-7pm show days, 10-6pm dark days Monday-Saturday and 4hours before performance on Sundays.

    2) No - since lockdown we've had online sales only, with customer queries (not payments) via email. 

    3) Yes, we will offer a phone line but will be encouraging online sales in the most-part, with phone line for more complex customer queries or for accessibility for those not online. We're currently reviewing opening times. We too are planning on using web-chat functions, procurement for this underway.

    best wishes, 

    Liz

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