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Phone payments

Brendan Douglas
$organization

Hello community!

I wish to be a bit nosy and ask a few questions about phone lines if I may?  A potential review of ours might be on the cards and I wanted to put the feelers out (another phrase I now use on my journey to becoming my father) to see what the standard practice is for other members of the community:

  1. Does your organisation currently operate a telephone line for ticket bookings and payments as standard?
  2. If you do, has it still been operational during the lock down?
  3. Do you see yourself continuing to offering a telephone line for ticket bookings in the short term (next five years) and long term (beyond five years)?

Any time you could give to answer these questions would me much appreciated.

See you on the 17th!

Many thanks

Brendan :-) 

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  • 0 $organization

    Hi Brendan,

    1. No, Sadler's Wells does not offer an inbound phoneline for bookings or customer service at this time. All requests and queries come through email and where a phone call is necessary, a member of the team will call out to the customer.

    2. N/A

    3. We will likely offer a reduced timeframe for inbound phonecalls when we go on sale with shows selling at full capacity later in the year, tbc at this time. For socially distanced shows going on sale soon and for the next few months at least we will continue with just emails and callbacks where required as well.

    See you on the 17th and have a good weekend.

    James

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  • 0 $organization

    Hi Brendan,

    1. No, Sadler's Wells does not offer an inbound phoneline for bookings or customer service at this time. All requests and queries come through email and where a phone call is necessary, a member of the team will call out to the customer.

    2. N/A

    3. We will likely offer a reduced timeframe for inbound phonecalls when we go on sale with shows selling at full capacity later in the year, tbc at this time. For socially distanced shows going on sale soon and for the next few months at least we will continue with just emails and callbacks where required as well.

    See you on the 17th and have a good weekend.

    James

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