Hello community! I wish to be a bit nosy and ask a few questions about phone lines if I may? A potential review of ours might be on the cards and I wanted to put the feelers out (another phrase I now use on my journey to becoming my father) to see what the standard practice is for other members of the community: Does your organisation currently operate a telephone line for ticket bookings and payments as standard? If you do, has it still been operational during the lock down? Do you see yourself continuing to offering a telephone line for ticket bookings in the short term (next five years) and long term (beyond five years)? Any time you could give to answer these questions would me much appreciated. See you on the 17th! Many thanks Brendan :-)

Phone payments

Brendan Douglas $organization over 5 years ago

Hello community!

I wish to be a bit nosy and ask a few questions about phone lines if I may? A potential review of ours might be on the cards and I wanted to put the feelers out (another phrase I now use on my journey to becoming my father) to see what the standard practice is for other members of the community:

Does your organisation currently operate a telephone line for ticket bookings and payments as standard?
If you do, has it still been operational during the lock down?
Do you see yourself continuing to offering a telephone line for ticket bookings in the short term (next five years) and long term (beyond five years)?

Any time you could give to answer these questions would me much appreciated.

See you on the 17th!

Many thanks

Brendan :-)

Parents

0 Ian Bass $organization over 5 years ago

Hi Brendan

Here at The Old Vic we offered phone bookings as well as online and in person up until we had to close last year. We’ve been online only ever since. We’ve had a single phone line for customer service issues that couldn’t be resolved any other way but we’ve encouraged everyone to communicate by email.

I am not sure I see a future where we don’t offer any kind of phone service but I imagine it’ll be a customer service line and we will expect all bookings to be made online. There’s also the possibility of web chat so if people have minor problems or questions while in the purchase pathway someone could chat to them in real time.

Kind regards

Ian

Ian Bass

Box Office Manager

The Old Vic

The Cut, London SE1 8NB

T	+44 (0)844 871 7628
E	Ian.Bass@oldvictheatre.com
W	www.oldvictheatre.com

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