Hi all,
We're looking into making the shift to eticket-first as our default ticketing method - including in-person sales. A little digging around in the help means we've now found how to generate etickets for in-person orders but, being museums, we run a huge number of on-the-day sales with high volume queues and our FoH teams use QuickSale for speed (rather than Order Details) on 99% of orders.
Unfortunately, "Finish" on QuickSale isn't the same as "Done" on Order Details and is prompting a physical ticket print even on orders set to Eticket.
Though we can go from QuickSale to Order Details to make use of the functionality and be "done" with the order - has anybody had any luck with sending Etickets direct from the QuickSale screen?
Many Thanks,
Chris
Hi Chris Joel,
At the moment we don't have a solution for this in QuickSale, however I have added it to the queue for v16 and more robust mobile ticketing functionality in the Tessitura App. So while we don't have it solved for you today, it will be resolved with some new functionality in v16.
Thanks
Chris Szalaj
Product Owner, Business Facing Products