EU Ticketing/Sales Community Group Meeting

EU Ticketing Tessitura Community

Events EU Ticketing/Sales Community Group Meeting

EU Ticketing Tessitura Community requires membership for participation - click to join

This event occurred in the past.

When

5 Apr 2024 2:00 PM to 5:00 PM Dublin, Edinburgh, Lisbon, London

Where

Foyle Pavilion off the Royal Festival Hall Foyer @ Southbank Centre, Belvedere Road, London, SE1 8XX

https://www.southbankcentre.co.uk/visit/getting-here

Hi Everyone!

We hope you're all well.

We are delighted to have scheduled to have our next in person meeting at the Southbank Centre on Friday 5th April (2pm-5pm). Room listed above and Full Agenda below. For those arriving earlier and keen, we will look to arrange a location to have lunch beforehand to meet and greet and network before we go into the meeting

Please ensure you RSVP in advance using the "Registration" button on this page. If you receive an error message when registering, please be assured that your registration is 'confirmed'. This is a bug that is currently being investigated by the Community team.

Agenda

1.30pm - Arrivals

2-2.30pm (30 mins) – Meeting Start. Round the table – 3 priorities / update from last priorities successes
2.30pm – 3pm (30 mins) – Self Service Returns – Presentation from The Royal Opera House
3pm – 3.30pm (30 mins) – Show, Tell, Discuss. Lloyd from Tessitura sharing some new screens – (Tessitura)
3:30pm – 3:50pm (20 mins) Mini Break – Networking
3:50pm – 4.20pm (30 mins) – V16 Discussion Upgrading/Training and everything in between.
4.20pm – 4.50pm (30mins) Round Table Discussion: Topics decided by suggestions from community. Insights, pricing rules, analytics
4.50pm – 5pm (15 mins) – AOB / Close

Please submit any further topics you would like to see! We will also arrange smaller breakout groups to discuss specific topics, or personal challenges you want to bring to this group

We ask that you bring along your own tea or coffee - snacks will be provided. Following the session for those not rushing off, we will journey to a local public house for more networking

We really want the conversation to be shaped by everyone in the community, so please submit any topics that you would like to see at this meet-up, please do reply in the comments or message privately to help us shape the agenda.

In addition, if you feel you have something interesting you're working on or some interesting insights and would be willing to present/share, please get in touch!

Thanks and we very much look forward to seeing you!

Sophie, Justin & James

Total Confirmed Registrations:

19

Top Comments

James Broderick over 2 years ago in reply to Don Smith +1

Hi Don, looking forward to seeing you also! I had the best intentions myself to join but won't be nearby until likely1.15pm now unfortunately. But if anyone else is in the area and grabbing something beforehand…

Don Smith over 2 years ago in reply to Gill Tasker (she/her)

Hi everyone, looking forward to it tomorrow. Do we have a pre-meeting venue for lunch? We should be arriving around midday.
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Gill Tasker (she/her) over 2 years ago
Hello everyone - there's still time to RSVP via the 'register' button above the event description for this Friday's ticketing meetup at Southbank Centre. Snacks will be provided but please bring along your own tea or coffee.

Arrival is 1.30pm onwards, then the following agenda items:
- 2-2.30pm (30 mins) – Meeting Start. Round the table – 3 priorities / update from last priorities successes
- 2.30pm – 3pm (30 mins) – Self Service Returns – Presentation from The Royal Opera House
- 3pm – 3.30pm (30 mins) – Show, Tell, Discuss. Lloyd Stringer from Tessitura sharing some new screens – (Tessitura)
- 3:30pm – 3:50pm (20 mins) Mini Break – Networking
- 3:50pm – 4.20pm (30 mins) – V16 Discussion Upgrading/Training and everything in between.
- 4.20pm – 4.50pm (30mins) Round Table Discussion: Topics decided by suggestions from community. Insights, pricing rules, analytics
- 4.50pm – 5pm (15 mins) – AOB / Close
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Mark O'Leary over 2 years ago

Would be great if we could discuss segmentation of audiences; whether we are tracking different methodology to entice different demographics to book, please?

Additionally please could we talk about incentives - i.e. campaigns for customers to update their personal details by offering a free tea and coffee in the cafe - how effective this is etc.

Look forward to seeing you all.
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James Broderick over 2 years ago

Please ensure you RSVP in advance using the "Registration" button on the meeting page. If you receive an error message when registering, please be assured that your registration is 'confirmed'. This is a bug that is currently being investigated by the Community team. Thanks!
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