Hi Everyone!

We hope you're all well.

Following feedback received and the answers in the survey taken after the last meeting, we've decided to make this a longer event this time, enabling us to have some more content and further opportunities for networking!

We are delighted to have scheduled to have our next in person meeting at Sage Gateshead, St Mary's Square, Gateshead, NE8 2JR. (10.30am-5pm) The event will be capped at 40 attendees.

Please ensure you RSVP in advance using the "Registration" button above.

Agenda

Presentations 

  • V16 - Ticketing & Admissions - Presentation by Michael Ritchie (Tessitura)
  • New Web Screens - Presentation by Lloyd Stringer (Tessitura)
  • Onboarding teams to Tessitura, Training and Engaging staff across multiple sites - Presentation by Hannah Bishop (National Museums Scotland)
  • STAR - Behind the curtain look at policies, standards and codes, as well as customer feedback/complaint trends - Presentation by Jonathan Brown (CEO STAR)

Discussion Areas

  • Customer Behaviour Post Pandemic
  • Pricing Initiatives & Schemes 
  • Fees/Levys - Best Practice
  • Accessibility - ACE proposal
  • Souvenir Tickets
  • Pay it Forward schemes

  Please submit any further topics you would like to see! We will also arrange smaller breakout groups to discuss specific topics, or personal challenges you want to bring to this group

Times

  • 10.30am - Arrivals, Tea, Coffee Networking
  • 11am - Meeting Start - Round The Room - 3 Key projects / priorities from each organisation attending
  • 1.30pm - Lunch - (Mark O'Leary, weather permitting will offer a 30 minutes guided tour of local sites for those wishing to eat and explore, The Sage Cafe will also be open with Hot/Cold food options for those wishing to stay put)
  • 5pm - Meeting Close

There will be two 15 minutes networking breaks and a 1 hour lunch break.

Following the session for those not rushing off, we will journey to a local public house for more networking!

We really want the conversation to be shaped by everyone in the community, so please submit any topics that you would like to see at this meet-up, please do reply in the comments or to us privately to help us shape the agenda. 

In addition, if you feel you have something interesting you're working on or some interesting insights and would be willing to present/share, please get in touch.

Travel

For those of you travelling below is some options and info you may find useful

Newcastle Airport - 25 minutes from the City Centre: By Metro (newcastleairport.com) 

Flight Options: Cheap domestic flights from London (skyscanner.net) Cheap domestic flights from Belfast (skyscanner.net)

Newcastle Train Station - 20 minute walk from Sage Gateshead: Newcastle to Sage Gateshead - Google Maps

Train Options (Tickets soon to be available on most advertised services) Trainline : Search, Compare & Buy Cheap Train Tickets (thetrainline.com)

   

Hotels Options

 

Hilton Newcastle Gateshead, 4*, 254 bedrooms. Closest Hotel within a five-minute walk

Hilton Hotel Newcastle Gateshead - Hotels in Newcastle - UK

 

Malmaison, 4*, 122 bedrooms. Five minute walk across the stunning Gateshead Millennium Bridge

Boutique Hotel in Newcastle | Malmaison Newcastle

   

Innside by Melia, 4*, 161 bedrooms. Five- ten minute walk across the Swing Bridge. Brand new hotel.

Innside Newcastle Hotel, overlooking the River Tyne | Melia.com

   

Crowne Plaza Newcastle – Stephenson Quarter, 4*, 251 bedrooms. Close to Newcastle Central Station, around a 20 minute walk

Crowne Plaza Newcastle - Stephenson Quarter - Newcastle Upon Tyne, United Kingdom (ihg.com)

    

Leonardo Hotel Newcastle Quayside, 3*, 203 bedrooms. Close to venue within a five- ten minute walk

Hotels In Gateshead | Newcastle Quayside| Jurys Inn (jurysinns.com)

    

Ramada Encore Newcastle-Gateshead, 3*, 200 bedrooms. Close to venue within a ten minute walk

Ramada Encore by Wyndham Newcastle-Gateshead | Gateshead, TWR Hotels (wyndhamhotels.com)

    

Copthorne Hotel, 4* 156 rooms. Five- ten minute walk across the Swing Bridge

Copthorne Hotel Newcastle | Quayside Hotel Newcastle Town Centre (millenniumhotels.com)

   

Please ensure you register for the session to confirm your attendance.

Thanks everyone and we look forward to seeing you there!

Justin, Sophie & James