https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/c/e/1261<p>Hi Everyone!</p> <p>We hope you're all well.</p> <p>Following feedback received and the answers in the survey taken after the last meeting, we've decided to make this a longer event this time, enabling us to have some more content and further opportunities for networking!</p> <p>We are delighted to have scheduled to have our next in person meeting at<strong> Sage Gateshead, St Mary's Square, Gateshead, NE8 2JR. (10.30am-5pm) </strong>The event will be capped at 40 attendees.</p> <p><strong>Please ensure you RSVP in advance using the "Registration" button above.</strong></p> <hr /> <p><strong></strong></p> <p><strong>Agenda</strong></p> <p></p> <p><b>Presentations </b></p> <ul> <li><b>V16 - Ticketing & Admissions - Presentation by Michael Ritchie (Tessitura)</b></li> <li><b>New Web Screens - Presentation by Lloyd Stringer (Tessitura)</b></li> <li><b>Onboarding teams to Tessitura, Training and Engaging staff across multiple sites - Presentation by Hannah Bishop (National Museums Scotland)</b></li> <li><b>STAR - Behind the curtain look at policies, standards and codes, as well as customer feedback/complaint trends - Presentation by Jonathan Brown (CEO STAR)</b><b></b></li> </ul> <p></p> <p><strong>Discussion Areas</strong></p> <ul> <li><strong>Customer Behaviour Post Pandemic</strong></li> <li><strong>Pricing Initiatives & Schemes </strong></li> <li><strong>Fees/Levys - Best Practice</strong></li> <li><b>Accessibility - ACE proposal</b></li> <li><b>Souvenir Tickets</b></li> <li><b>Pay it Forward schemes</b></li> </ul> <p><strong>  </strong>Please submit any further topics you would like to see! We will also arrange smaller breakout groups to discuss specific topics, or personal challenges you want to bring to this group</p> <p><strong>Times</strong></p> <ul> <li><strong>10.30am - Arrivals, Tea, Coffee Networking</strong></li> <li><strong>11am - Meeting Start - Round The Room - 3 Key projects / priorities from each organisation attending</strong></li> <li><strong>1.30pm - Lunch - (Mark O'Leary, weather permitting will offer a 30 minutes guided tour of local sites for those wishing to eat and explore, The Sage Cafe will also be open with Hot/Cold food options for those wishing to stay put)</strong></li> <li><strong></strong><b>5pm - Meeting Close</b></li> </ul> <p><strong></strong></p> <p><strong>There will be two 15 minutes networking breaks and a 1 hour lunch break.</strong></p> <p><strong>Following the session for those not rushing off, we will journey to a local public house for more networking!</strong></p> <p></p> <p>We really want the conversation to be shaped by everyone in the community, so please submit any topics that you would like to see at this meet-up, please do reply in the comments or to us privately to help us shape the agenda. <br /><strong></strong></p> <p>In addition, if you feel you have something interesting you're working on or some interesting insights and would be willing to present/share, please get in touch.</p> <hr /> <p><strong>Travel</strong></p> <p></p> <p>For those of you travelling below is some options and info you may find useful</p> <p><strong>Newcastle Airport - 25 minutes from the City Centre</strong>: <a href="https://www.newcastleairport.com/preparing-for-travel/getting-here/by-metro/">By Metro (newcastleairport.com)</a> </p> <p>Flight Options: <a href="https://www.skyscanner.net/transport/flights/lond/ncl/230621/230622/?adultsv2=1&cabinclass=economy&childrenv2=&inboundaltsenabled=false&is_banana_refferal=true&outboundaltsenabled=false&preferdirects=false&qp_prevScreen=HOMEPAGE&ref=home&rtn=1">Cheap domestic flights from London (skyscanner.net)</a> <a href="https://www.skyscanner.net/transport/flights/belf/ncl/230622/230622/?adultsv2=1&cabinclass=economy&childrenv2=&inboundaltsenabled=false&outboundaltsenabled=false&preferdirects=false&rtn=1">Cheap domestic flights from Belfast (skyscanner.net)</a></p> <p><strong></strong></p> <p><strong>Newcastle Train Station - 20 minute walk from Sage Gateshead</strong>: <a href="https://www.google.co.uk/maps/dir/Newcastle,+Neville+Street,+Newcastle+upon+Tyne/sage+gateshead/@54.9680283,-1.614752,16z/data=!3m2!4b1!5s0x487e70b97afe93b5:0x4ef2bbe413aec4bc!4m14!4m13!1m5!1m1!1s0x487e70b4f2a4e189:0xa2840e3726d51149!2m2!1d-1.6170742!2d54.9684999!1m5!1m1!1s0x487e70a35f3790a5:0x7ba12b49bdd5d4a6!2m2!1d-1.6020533!2d54.9677533!3e2">Newcastle to Sage Gateshead - Google Maps</a></p> <p>Train Options (Tickets soon to be available on most advertised services) <a href="https://www.thetrainline.com/book/results?origin=2144c4ddc11461cf9b03af198933e8df&destination=19e32edb37ce246aaf2c3224d549a93b&outwardDate=2023-06-21T17%3A00%3A00&outwardDateType=departAfter&journeySearchType=return&passengers%5B0%5D=1993-04-25&directSearch=false&splitSave=true&inwardDate=2023-06-22T18%3A00%3A00&inwardDateType=departAfter">Trainline : Search, Compare & Buy Cheap Train Tickets (thetrainline.com)</a></p> <p>   </p> <p></p> <hr /> <p><strong>Hotels Options</strong></p> <p><strong><span> </span></strong></p> <p><span><strong>Hilton Newcastle Gateshead</strong>, 4*, 254 bedrooms. Closest Hotel within a five-minute walk</span></p> <p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.hilton.com%2Fen%2Fhotels%2Fnclhihi-hilton-newcastle-gateshead%2F&data=05%7C01%7CMark.O%27Leary%40sagegateshead.com%7Cd478067d699b491c727c08db3c32ffb0%7C185feebcca294e10bc48f2a0504b0e34%7C0%7C0%7C638169961950722770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tmLdlQdQkE5KD81r3CPMur6Kd64SK6Q575VXXqIdK5w%3D&reserved=0">Hilton Hotel Newcastle Gateshead - Hotels in Newcastle - UK</a></p> <p></p> <p><span></span> </p> <p><span><strong>Malmaison</strong>, 4*, 122 bedrooms. Five minute walk across the stunning Gateshead Millennium Bridge</span></p> <p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.malmaison.com%2Flocations%2Fnewcastle%2F&data=05%7C01%7CMark.O%27Leary%40sagegateshead.com%7Cd478067d699b491c727c08db3c32ffb0%7C185feebcca294e10bc48f2a0504b0e34%7C0%7C0%7C638169961950722770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qBDR5z7fUI6BgOMA93pW4syeGvoAgGgXho%2BWV%2BBuBYo%3D&reserved=0">Boutique Hotel in Newcastle | Malmaison Newcastle</a></p> <p>   </p> <p><span><strong>Innside by Melia</strong>, 4*, 161 bedrooms. Five- ten minute walk across the Swing Bridge. Brand new hotel.</span></p> <p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.melia.com%2Fen%2Fhotels%2Funited-kingdom%2Fnewcastle%2Finnside-newcastle%2Findex.htm&data=05%7C01%7CMark.O%27Leary%40sagegateshead.com%7Cd478067d699b491c727c08db3c32ffb0%7C185feebcca294e10bc48f2a0504b0e34%7C0%7C0%7C638169961950722770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=GIBiGFZ5j0NRdqbYKjkzqvJ1nITKXz9nTttd%2FNO1cxE%3D&reserved=0">Innside Newcastle Hotel, overlooking the River Tyne | Melia.com</a></p> <p>   </p> <p><span><strong>Crowne Plaza Newcastle</strong> – Stephenson Quarter, 4*, 251 bedrooms. Close to Newcastle Central Station, around a 20 minute walk</span></p> <p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ihg.com%2Fcrowneplaza%2Fhotels%2Fgb%2Fen%2Fnewcastle-upon-tyne%2Fnclsq%2Fhoteldetail&data=05%7C01%7CMark.O%27Leary%40sagegateshead.com%7Cd478067d699b491c727c08db3c32ffb0%7C185feebcca294e10bc48f2a0504b0e34%7C0%7C0%7C638169961950722770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=rnvxW5DYM1iEAKqnIaBDWSFCiM89JksEikFSQvMlYRY%3D&reserved=0">Crowne Plaza Newcastle - Stephenson Quarter - Newcastle Upon Tyne, United Kingdom (ihg.com)</a></p> <p><span>    </span></p> <p><span><strong>Leonardo Hotel Newcastle Quayside</strong>, 3*, 203 bedrooms. Close to venue within a five- ten minute walk</span></p> <p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.jurysinns.com%2Fhotels%2Fnewcastle%2Fgateshead&data=05%7C01%7CMark.O%27Leary%40sagegateshead.com%7Cd478067d699b491c727c08db3c32ffb0%7C185feebcca294e10bc48f2a0504b0e34%7C0%7C0%7C638169961950722770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Gf4ftFf4g1kV4u5qsNH1bRVatANK96nGuxdoYOJhab8%3D&reserved=0">Hotels In Gateshead | Newcastle Quayside| Jurys Inn (jurysinns.com)</a></p> <p><span>    </span></p> <p><span><strong>Ramada Encore Newcastle-Gateshead</strong>, 3*, 200 bedrooms. Close to venue within a ten minute walk</span></p> <p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.wyndhamhotels.com%2Fen-uk%2Framada%2Fgateshead-united-kingdom%2Framada-encore-newcastle-gateshead%2Foverview%3FCID%3DLC%3ARA%3A%3AGGL%3ARIO%3ANational%3A41912%26iata%3D00093796&data=05%7C01%7CMark.O%27Leary%40sagegateshead.com%7Cd478067d699b491c727c08db3c32ffb0%7C185feebcca294e10bc48f2a0504b0e34%7C0%7C0%7C638169961950722770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RfrlVYEN1vjEJzVGRhxV7V920l5m5jEEY%2FVAp3G3s3k%3D&reserved=0">Ramada Encore by Wyndham Newcastle-Gateshead | Gateshead, TWR Hotels (wyndhamhotels.com)</a></p> <p><span>    </span></p> <p><span><strong>Copthorne Hotel</strong>, 4* 156 rooms. Five- ten minute walk across the Swing Bridge</span></p> <p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.millenniumhotels.com%2Fen%2Fnewcastle%2Fcopthorne-hotel-newcastle%2F&data=05%7C01%7CMark.O%27Leary%40sagegateshead.com%7Cd478067d699b491c727c08db3c32ffb0%7C185feebcca294e10bc48f2a0504b0e34%7C0%7C0%7C638169961950722770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ew7ef%2BF1RsMHlOIqh%2FX09QGniYYDEs%2F%2FPJLBLr03Oj0%3D&reserved=0">Copthorne Hotel Newcastle | Quayside Hotel Newcastle Town Centre (millenniumhotels.com)</a></p> <p>   </p> <hr /> <p><strong></strong></p> <p><strong>Please ensure you register for the session to confirm your attendance.</strong></p> <p></p> <p>Thanks everyone and we look forward to seeing you there!</p> <p></p> <p>Justin, Sophie & James</p>en-USTelligent Community 12 Non-Productionhttps://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/c/e/1261Fri, 28 Apr 2023 10:38:23 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:8740a7f9-aa71-46e1-95a3-068b73a51c85Lianna Macari<p>Sorry but I cant make this one, looks like a wonderful spot!  Its a little too far to travel for us - have a wonderful day :-)</p><div style="clear:both;"></div>https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/c/e/1261Fri, 28 Apr 2023 10:38:39 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:b2a58f59-9558-45da-a454-2bd40027b6d1Sarah Berryman (she/her)<p>Ah, I do love a road trip but I'm on holiday that week. Have a great meetup!</p><div style="clear:both;"></div>https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/c/e/1261Fri, 28 Apr 2023 13:24:12 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:cdb0007a-9c0d-4d0c-ab70-8312a1b743caBrendan Douglas<p>Looking forward to it, thanks team!</p><div style="clear:both;"></div>https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/c/e/1261Fri, 28 Apr 2023 13:30:57 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e3a7bcc8-dbc4-4796-8c44-88e3b028070aMark O'Leary<p>Hi guys, we are looking forward to welcoming you to Sage Gateshead!  If anyone has any Newcastle / Gateshead questions that I can help with, feel free to drop me a message.  Cheers, Mark</p><div style="clear:both;"></div>https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/c/e/1261Wed, 17 May 2023 17:21:32 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:d7fd3c2f-6999-4f92-a9e8-5591887170b6Malwina Chudzinska<p>Hello! I have opt in & registered for this, can you please confirm my registration is approved so I could proceed with my arrangements? Many thanks <span class="emoticon ui-tip" data-unicode="🙂" title="Slight smile"><img src="https://communitytest.tessitura.com/cfs-file/__key/system/emoji/1f642.svg" style="max-height: 32px;max-width: 32px;" alt="Slight smile" /></span></p><div style="clear:both;"></div>https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/c/e/1261Tue, 20 Jun 2023 15:06:32 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:59c3cee5-af29-4709-9bdc-67863a12d883Sophie Brown<p><span>Hello, I’m so sorry to cancel so last minute but I’m afraid I won’t be able to make this meet up any more - things are just a little too busy at work at the moment.. I hope it’s a great day and look forward to catching up with people again soon. Sorry again and have a brilliant day all who are going </span></p><div style="clear:both;"></div>https://communitytest.tessitura.com/topical_groups/uk-ticketing-tug/c/e/1261Thu, 06 Jul 2023 11:22:41 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:9271cfae-e5f3-4308-b097-75ed1abbb5a8Sophie Beckwith<p>Hard to believe this was already 2 weeks ago! Thanks so much to <a href="/members/markoleary3051" data-contentid="4f35a0fc986942b2bdbc5af138bb9693" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05" class="ui-contentpeek internal-link view-user-profile">Mark O'Leary</a> for hosting us at Sage, and to <a href="/members/jamesbroderick4624" data-contentid="9820ba0b0448407aaf65eee29b5447b1" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05" class="ui-contentpeek internal-link view-user-profile">James Broderick</a> for taking us through the day.</p> <p>We wanted to make sure you're aware that <a href="/members/michaelritchie5457" data-contentid="81989bbda7d24fde9b45b3b76b592ca3" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05" class="ui-contentpeek internal-link view-user-profile">Michael Ritchie</a>'s presentation slides are available to view <a href="/topical_groups/uk-ticketing-tug/m/files/57773">here</a> if you want to follow up. Many thanks to our other presenters <a href="/members/hannahbishop4580" data-contentid="e074bcf59cef42ddaf0a305125f1ad98" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05" class="ui-contentpeek internal-link view-user-profile">Hannah Bishop</a> and <a href="/members/lloydstringer6468" data-contentid="3e43eac0951c434288cc7987daa4ac72" data-contenttypeid="e9ed411860ed4f2ba0265705b8793d05" class="ui-contentpeek internal-link view-user-profile">Lloyd Stringer</a> for helping to make the day so great!</p> <p>We also need your feedback! Please fill in <a href="https://survey.alchemer.com/s3/7420681/EU-Ticketing-Post-Event-Survey-June-2023">this survey</a> to help us plan future events. Thanks!</p><div style="clear:both;"></div>