Hi All
I'm investigating how we can better improve the recording and accuracy of our participation figures. It's a very manual process at the moment, pen and paper and a bit of excel.
My ultimate plan is to record these figures in Tessitura and Artifax, against the event placing the onus of the event owner (we are going live with Tessitura in February 2022). However I am interested in how other museums and galleries are recording their participation figures, especially those visitors who interact with displays be it an inactive display or ask staff questions. Are you doing a manual tally on a piece of paper, via clicker, or something else completely different?
For those museums or galleries based in grounds, I'm interested in learning how you record visitor numbers. We count visitors as the enter the gardens, then again when they enter the main building (via automated counters, fortunately no manually tallying up). A simple calculation will give us the number of those who visit the gardens only, however, is anyone doing anything different?
Many thanks
Lee-Anne
Hi Lee-Anne,
We haven't done this yet as our activity on site is reduced due to covid, but our plan was to flex the NSCAN Access areas functionality to record participation. Think of the "access area" as a Learning activity in the museum instead of a members bar or the like. As I understand it, as long as they are ticketed visitors, you could set up the event in the museum as an "access area" and then use NSCAN to record who accessed it. I think the NSCAN reporting is relatively sparse-- we haven't looked into this yet, but I'm assuming it records the access area scan to a table somewhere, so you might just need to figure out how to get those numbers out of Tess.
Just an idea! Not fully formulated just yet. Hope it helps.
Jenna