TNMP is catching on---which is great but I have a problem I can't solve and with growing sales the problem is growing. I am hoping there is a very simple fix, that someone uses and I am overlooking!
We set up TNMP to use the same MOS as all of our on line orders; Web. And Marketing insists we offer Mail, PAH and HABO as delivery methods. But we are getting stuck with printing tickets. After the customer buys their ticket(s) if the ticket(s) are viewed in the My Account folder the tickets are flagged as printed. When the customer wants these tickets mailed , or held at will call , there is no way for us to discern between tickets that were already printed in the office or tickets flagged as printed because they were viewed. Resulting in complaints, when tickets don't arrive in the mail and extra time at the will call desk to re-print tickets.
I tried a report, no help unless the printing batches are small. I tried running a list in batch printing, but do you reprint or not? ---how are other folks dealing with this? Do you not offer Mail or HABO? or...
any suggestions would be greatly appreciated!
Carol
Hey Carol-
Good news, in the next week or so we'll be making a minor update to TNMP that will prevent users from viewing their tickets (and subsequently marking them as printed). Others may have ideas on whether to reprint or not but I just wanted to let you know we've heard that feedback and are enhancing the app accordingly!
Thanks,Steve
Hey Steve,
Circling back to this...alas I don't have the time to be pro active when it comes to these things---only when we bump into procedural problems. And here we are at the time of year our sales increase through the mobile app.
That said, is there a patch or up date for this?
I am considering creating a new MOS for TNMP, so we can batch print HAB and mail delivery orders. But, if we don't need to, I'd prefer not to!
any info. is appreciated!
Thanks,
Hi Carol,
There are three settings under the Ticket Barcode Settings area of the API Settings menu in the TNMP Control Panel that will help you configure when your tickets are displayed:
1. My Tickets Availability Window: The number of hours before an event starts that the ticket barcodes will be displayed in the app. If blank, tickets will be available at any time before the event.
2. Tickets Unavailable Message: Message to be displayed to the user if they try to access their ticket barcodes prior to the Availability Window specified above. Leave blank to accept the default of: "Your ticket barcodes will be available to view and share [AMT] hours before your performance."
3. My Tickets MOS to Ignore: A comma separated list of MOS ID's (ex: 1, 2, 3). Completed orders in these MOS's will not appear in the My Tickets section.
I hope this helps! If you have any questions about the set up, please open a ticket in the Web Productions work space in TASK, and we can hop on a call to look at your settings together.
Cheers,
Suzie