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Help!!

Carol Ciulla
$organization

TNMP is catching on---which is great but I have a problem I can't solve and with growing sales the problem is growing. I am hoping there is a very simple fix, that someone uses and I am overlooking! 

      We set up TNMP to use the same MOS as all of our on line orders; Web. And Marketing insists we offer Mail, PAH and HABO as delivery methods. But we are getting stuck with printing tickets. After the customer buys their ticket(s) if the ticket(s) are viewed in the  My Account folder   the tickets are flagged as printed.  When the customer wants these tickets mailed , or held at will call , there is no way for us to discern between tickets that were already printed in the office or tickets  flagged as printed because they were viewed.  Resulting in complaints, when tickets don't arrive in the mail and extra time at the will call desk to re-print tickets.

I tried a report, no help unless the printing batches are small.  I tried  running a list in batch printing, but do you reprint or not? ---how are other folks dealing with this? Do you not offer Mail or HABO? or...

any suggestions would be greatly appreciated!

Carol

Parents
  • $organization

    Hey Steve!

     

    This is very good news---I kept thinking I missed something in the set up OR there was a simple way to make sure we are catching all tickets in the batch print process.

     

    I will look forward to the enhancement!  

     

     

    Thank you,

    Carol

     

     

    Carol Ciulla

    Box Office Manager

    37 Main St. 01966

    978.546.7391 x 102

     

    From: TN Mobile Plus [mailto:groups-tnmp@tessituranetwork.com] On Behalf Of Steve Geahry
    Sent: Wednesday, September 9, 2015 6:06 PM
    To: Carol Ciulla
    Subject: Re: [TN Mobile Plus] Help!!

     

    Hey Carol-

    Good news, in the next week or so we'll be making a minor update to TNMP that will prevent users from viewing their tickets (and subsequently marking them as printed). Others may have ideas on whether to reprint or not but I just wanted to let you know we've heard that feedback and are enhancing the app accordingly!

    Thanks,
    Steve 

    From: Carol Ciulla <bounce-carolciull6102@tessituranetwork.com>
    Sent: 9/9/2015 4:49:33 PM

    TNMP is catching on---which is great but I have a problem I can't solve and with growing sales the problem is growing. I am hoping there is a very simple fix, that someone uses and I am overlooking! 

          We set up TNMP to use the same MOS as all of our on line orders; Web. And Marketing insists we offer Mail, PAH and HABO as delivery methods. But we are getting stuck with printing tickets. After the customer buys their ticket(s) if the ticket(s) are viewed in the  My Account folder   the tickets are flagged as printed.  When the customer wants these tickets mailed , or held at will call , there is no way for us to discern between tickets that were already printed in the office or tickets  flagged as printed because they were viewed.  Resulting in complaints, when tickets don't arrive in the mail and extra time at the will call desk to re-print tickets.

    I tried a report, no help unless the printing batches are small.  I tried  running a list in batch printing, but do you reprint or not? ---how are other folks dealing with this? Do you not offer Mail or HABO? or...

    any suggestions would be greatly appreciated!

    Carol



Reply
  • $organization

    Hey Steve!

     

    This is very good news---I kept thinking I missed something in the set up OR there was a simple way to make sure we are catching all tickets in the batch print process.

     

    I will look forward to the enhancement!  

     

     

    Thank you,

    Carol

     

     

    Carol Ciulla

    Box Office Manager

    37 Main St. 01966

    978.546.7391 x 102

     

    From: TN Mobile Plus [mailto:groups-tnmp@tessituranetwork.com] On Behalf Of Steve Geahry
    Sent: Wednesday, September 9, 2015 6:06 PM
    To: Carol Ciulla
    Subject: Re: [TN Mobile Plus] Help!!

     

    Hey Carol-

    Good news, in the next week or so we'll be making a minor update to TNMP that will prevent users from viewing their tickets (and subsequently marking them as printed). Others may have ideas on whether to reprint or not but I just wanted to let you know we've heard that feedback and are enhancing the app accordingly!

    Thanks,
    Steve 

    From: Carol Ciulla <bounce-carolciull6102@tessituranetwork.com>
    Sent: 9/9/2015 4:49:33 PM

    TNMP is catching on---which is great but I have a problem I can't solve and with growing sales the problem is growing. I am hoping there is a very simple fix, that someone uses and I am overlooking! 

          We set up TNMP to use the same MOS as all of our on line orders; Web. And Marketing insists we offer Mail, PAH and HABO as delivery methods. But we are getting stuck with printing tickets. After the customer buys their ticket(s) if the ticket(s) are viewed in the  My Account folder   the tickets are flagged as printed.  When the customer wants these tickets mailed , or held at will call , there is no way for us to discern between tickets that were already printed in the office or tickets  flagged as printed because they were viewed.  Resulting in complaints, when tickets don't arrive in the mail and extra time at the will call desk to re-print tickets.

    I tried a report, no help unless the printing batches are small.  I tried  running a list in batch printing, but do you reprint or not? ---how are other folks dealing with this? Do you not offer Mail or HABO? or...

    any suggestions would be greatly appreciated!

    Carol



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