Good afternoon Tessiturians!
I've been fiddling with the TN Mobile App for a while now and can't seem to get it to open a separate Mobile Batch for ticketing. Currently it opens a second Web Batch which I'm afraid might confuse my staff. Is there a way to set this up so that it records transactions in a batch that is labeled Mobile?
I thought I had followed all of the documentation to get this to work correctly, but I'm still unable to get this to work the way I'd like to see it. I've fallen into the set-up of these items with very little training so I find that I'm stumbling my way through and learning as I go.
Any help or insight would be greatly appreciated.
Thanks!Short
Hi Short,
Underlying web values such as default batch, default source, web user and email settings are established in system table T_Defaults. The TN Mobile Plus application will reference "Tessitura Web" entries in this table unless a different parent table is established in your TNMP Control Panel API Settings "Organization Name or Parent Table" field. Note this entry should be the description of the parent table from TR_Organization (not the ID).
I hope that helps. If you're still having issues with this, please don't hesitate to open a web products support ticket via TASK.
Best,Karyn