The 16.0.9.63 release has been deployed to all v16 Test Sites.
TARGETED PRODUCTION RELEASE DATE: Sep 13, 2023
Small Enhancements
Select-Your-Own-Seat (SYOS) Map Selection: Seat availability for performances with SYOS enabled was previously always based on the user that logged in. A new property is available in the Configuration: SYOS & Pricing component editor to permit seat availability to be based on the household when a user is a primary member of a household. For organizations using rank-based seat allocations, enabling this feature will cause the SYOS map to function the same way on TNEW and in the App.
Enhanced Transaction Handling for Tessitura Merchant Services: For organizations using Tessitura Merchant Services, enhancements to transaction processing have been introduced to ensure orders are successfully created with valid payments, including:
When a transaction authorization takes a longer than expected time to be returned, up to three additional attempts to check the transaction status will occur. Should the third attempt not return a successful authorization, a cancellation of the original payment will occur. The user will remain on the Payment Page and be shown a configurable error message.
After a user submits their payment information, if an error occurs in sending the payment for authorization, a check of the transaction status will occur. Should there not be an authorization, a cancellation of the original payment will occur. The user will remain on the Payment Page and be shown a configurable error message.
Due to the load-balanced server configuration all sites, users may have submitted their payment for authorization and not received a response back while still having a payment processed. This may have led to payments accepted without orders created successfully.
Fixes to Reported Defects
Flex Packages: The Flex Package Selections page displayed price zones which had been disabled for specific price types. When a user attempted to select the price zone, an error message was displayed when attempting to add tickets in to the package.
Contact Permissions (GDPR): When using the Contact Permissions (GDPR) feature, a user that had not yet logged in was directed to the Cart Details page instead of Additonal Items page when the Additional Items page is enabled for the Event/Item.
Hosted Payment Processing: For organizations using Worldpay or Tessitura Merchant Services, some log messages were not written to the LT_TNEW_PAYMENT_AUDIT reference table when there was excessive length. The payment was processed successfully however the record in the reference table may have been missing.
Maintenance
General security and maintenance updates.
The full list of enhancements and fixes included in this update is published in the release notes section of the Help System.