7.33.1 Deployed to all LIVE Sites

The 7.33.1 release has been deployed to all TNEW Live Sites.

IMPORTANT MESSAGE for members who have not yet upgraded to 15.0.x or 15.1.x:

• If you are not on Tessitura version 15.0.x or 15.1.x, your TNEW instance did not receive this release. As part of testing during the upgrade process to 15.0.x or 15.1.x, you should ensure that the latest release of TNEW has been applied to your TEST site and review any new features or functionality that has been added to TNEW since version 7.25.3. To confirm which version of Tessitura (and/or TNEW) you are running, go to the home page of the TNEW Admin site. The version numbers are located at the top of the page in red. 
• If you are self-hosted, after you upgrade to 15.x of Tessitura, you will need to contact us to manually deploy the latest release of TNEW first to your TEST environment for you to review and then, when you are ready, to your LIVE environment. You will also need to request that our support team re-migrates the properties xml file into the new cloud environment. 
• If you subscribe to the waiting room service Queue-It, you will need to review your "Waiting Room" settings in the "Site Setup" section of TNEW Admin as part of your upgrade.

For v6 and v7, the following feature has been released. 

• Features
  • New Configuration Components in the Component Editor: In preparation for the move of our hosting services to the cloud, we have begin the process of moving assets that TNEW depends on which currently live on the current infrastructure to the cloud. This release includes moving a configuration file into TNEW Admin which allows our support team to manage these properties via TNEW Admin now instead of an xml file. Some properties that previously required our support team to manage for you, can now be self-managed via the TNEW Admin as well. Please see our documentation on these new “Configuration” components in the component editor for more details.

For v7, fixes and enhancements were released including those outlined below. This is not a complete list. The full list of enhancements and fixes included in this update is published in the v7 release notes section of the v7 TN Express Web User Guide. 

• Features

  • Mobile Tickets: Our new feature, Mobile Tickets, has been released. This includes support of two methods for customer to get/review mobile tickets: separate ticket email sent to user for their order if TNEW and Tessitura are configured to use a ticket email delivery method and also via the upcoming events page if mobile tickets have been enabled for the specific product. For more details, please see documentation in our help system.
    PLEASE NOTE: This feature requires 15.1.6 as it contains three default html razor templates and default ticket design in support of this feature.  
    
    

• Small Enhancements
  • Error when Data missing in Cache: We received reports of issues with incomplete cache refreshes resulting in error because a requested value is not present in the cache and cannot be retrieved when requested. We have added logic to our 6-second cache refreshes where the cache will try to self-heal by identifying when a cache refresh is missing data and then retry the cache update until the data is cached correctly. The error in the logs typically references "System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary." with some referencing sublineitem aliaser and others referencing zone data.
  • Conversion from SOAP to REST: Conversion of Cart calls from SOAP to REST continue in this release as part of our Restification project. This update continues to be protected by a “Rest Call” feature flag for coordination of customization and plug in Restification.
  • Upcoming Events Subline Item Status: The Upcoming Events page has been enhanced to filter subline items available / displayed based on their status. This is to prevent subline items which should not be available on upcoming events (eg returned tickets) from displaying. The only subline items that will appear on the upcoming events page are those in either Seated/Paid, Ticketed/Paid or Unseated/Paid.
    
    
• Fixes to reported defects:
  
  • Weekly Calendar Redirect: The v6 URL auxiliary/auxweekcalendar.aspx was not redirecting correctly to the v7 /events?span=week. This has been fixed.
  • WorldPay Error with Phone Number: For transactions conducted via WorldPay hosted payments, previously, if the phone number field was not configured to display on the guest checkout page, user would get an error during checkout and would not be able to check out because a phone number value was expected in order to check out successfully. WorldPay accepts but does not require a phone number for a transaction, so the phone number requirement on TNEW’s end has been removed.
  • Guest Checkout Controlled Group Email Addresses: There was an issue with creating guest checkout accounts for a user in the guest checkout path, especially in a consortia set up, where email address could not be primary if email address type was controlled group. We have updated the calls being made within TNEW to utilize API methods which add the email address as non-primary if the type is control grouped when registering a new guest account.