Hi all,
For the Virginia Theatre Festival this year, we will be using a facility that we have already created BUT have the possibility that certain seats will be partial view that have not been partial view in the past, due to how the set is built. Of course, we will not know this until after the set is built, which will be several weeks after tickets go on-sale. Have any of you dealt with the predicament before? If so, how do you handle it? From what I know, seat type (partial view) is a seat type which is handled at the facility level, meaning it cannot be changed after tickets have been sold in that facility (I think). Or can the seat type be changed/updated if none have been sold using the Facility Updates utility? If they cannot be changed once on-sale, we could separate these tickets in their own zone and put them on hold until the view is confirmed, but I still do not think that handles marking them as partial view, unless there was a work around to alert customers of this through a pricing rule message, etc. Would love to hear some solutions you all have employed! Thank you in advance for your help!
Best,
Olivia A.
Hi Olivia,
Changing Seat Types can get *weird* after things have already been on sale. I think you can run the facility update, but depending on when the set is complete vs when your tickets are on sale, you may have sold some partial view seats. In Pittsburgh we use Hold Codes for partial view seats. Note, we have a custom site, so our site was customized to alert the patron that seats with that hold are partial view (it even changes the icon in the Select Your Own Seat Map). This hold is breakable by the web. Not sure if this functionality exists in TNEW.I think your idea of a zone is a good one! You can limit pricing rules to only fire on specific zones, so that would be a way to alert patrons (once they've added seats to cart) that they have a partial view seat, without blasting every patron who buys a ticket with the message.