Hello All!
I have an organization that requested the functionality to "buy your ticket and then buy one for another, the theatre will give it to a patron unable to afford a ticket" with the suggested price being $20 as they have choose your own pricing. So buy one ticket buy another ticket for donation.
Any ideas on how to accomplish this in both Tessitura and TNew?
Thank you for your suggestions!
Nicole Weber, Community Box Office Manager
For anyone following along, I've ended up somewhere like this:
I haven't customized anything else yet inside the perf, so I won't link to it (this is on our test site anyways). But, thankfully, the Pay It Forward tix are for the same production season only, so I added a perf beyond the last date, hid the date of the dummy perf, and then we will exchange them as they're redeemed. This is for a box office client, so delivering quantity data will be easy/simple, even though both the 'real' tickets and the gifted tickets are "pay what you can". Also thankfully, the gifted tickets are managed internally, so I avoid having the customers manage the gift on the front end. The theatre company will identify the gift-ees and we'll exchange the paid tickets onto their account. Anybody forsee any major issues besides the usual stuff?
With anything ticketing I'm always twitchy about GLs! Take a hot second to proof the GLs on your pay it forward prices! I am *assuming* these are going into a separate GL/bucket for this purpose? If not, I'd recommend it! :) Also, don't forget to connect your pricing rules to the applicable pricing rule set(s)! That step is easy to miss and is the first thing I check when trying to troubleshoot if a pricing rule isn't working.We don't have TNEW so I can't help with that configuration but it looks nice!
in another part of this thread, I realized that because these tickets are all pay-what-you-can, no pricing rules (message only or otherwise) will apply to the price types. So unfortunately/fortunately I don't have to worry about rules/rule sets. Although, those are fresh in my mind at the moment due to a rule set category control group issue a few weeks ago!
GLs are okay too in this case because regardless if the gifted tickets are redeemed, we're using one GL for each production (perks of it being a ticketing client vs internal sales).
Thanks so much for your help! This whole thread was filled with really helpful advice and Nicole (and MOST CERTAINLY I) wouldn't have been able to figure out a solution with it. love this resource for this exact reason.