Hello All!
I have an organization that requested the functionality to "buy your ticket and then buy one for another, the theatre will give it to a patron unable to afford a ticket" with the suggested price being $20 as they have choose your own pricing. So buy one ticket buy another ticket for donation.
Any ideas on how to accomplish this in both Tessitura and TNew?
Thank you for your suggestions!
Nicole Weber, Community Box Office Manager
Hi, Nicole! I've been ruminating on this one. You have some great ideas already :)
My thought train led me to think of it from a fund perspective. Are you using checkout donations? If not, that would be another option. You can suggest a $20 add-on donation, and adjust the text to describe what it's for. It would be quick and easy for customers to add it on to their order, without a second transaction.
If you're already using the add-on donation at checkout, you can use a pricing rule or embedded message to link them to a contribution page at checkout, where they can make a donation towards the fund in a second transaction.
Doing it either way would require back-end reconciliation. I would probably use a special, zero-dollar price type with a source & pricing rule to set limits on redemption (whatever that process may be). But technically you could also set a price, and offset the purchase with some sort of GL transfer payment type - depending on what your Financial setup is like, and what works for your accounting team.
Any way you choose, definitely explore the entire process in your TEST environment to get your best solution for not only the customer/donor, but your redemption and reconciliation process.
Let us know what you end up going with, or any findings you have if you experiment! I'd love to hear about what worked for you and what didn't, and why :)
the challenge we have with doing anything check out related is that we run a community box office and a few of the clients all use our single TNEW site. I was also looking for checkout survey functionality that was based on MOS/Production Season, etc. A bunch of those features are on for every purchase pathway, or off.