Hello All!
I have an organization that requested the functionality to "buy your ticket and then buy one for another, the theatre will give it to a patron unable to afford a ticket" with the suggested price being $20 as they have choose your own pricing. So buy one ticket buy another ticket for donation.
Any ideas on how to accomplish this in both Tessitura and TNew?
Thank you for your suggestions!
Nicole Weber, Community Box Office Manager
Hi Nicole, I would look at using different price type for the donated ticket with messaging that would prompt them to go back and add it on.... I wonder if you could even add it as an add on option for TNEW.... though not sure if it would work for the same performance. Then you could set up a dashboard with everyone who has purchased a donated ticket and when people call in to use one you'll have your list of who bought them readily available and could move the ticket to their account. Bit manually, but I think it'll have to be in this case.
I would also suggest doing it as an "Add On" so that anyone purchasing a ticket will get the "add on" event message. Then sell the ticket to a "Donated Ticket" event which is just a dummy event. This way you can track how many donated tickets you have purchased and can, as Katina suggested, exchange that donated ticket for a ticket to the actual show it is being redeemed for. Just need to be careful how that ticket is "transferred" to the new owner, and you wouldn't be able to do the transferring/redemption through TNEW I believe in this scenario.
The benefit of an Add On page is that you can really call out and customize the messaging a bit more. Also creating a dummy event could have the benefit of allowing you to list it as a stand alone event where folks could just donate towards this imitative without having to buy a ticket to another show.
We are on V16 and just did an "add-on" thing on TNEW for the first time and found it to be successful. I am not familiar with this process for V15 though if you are on that platform.
Can anybody confirm that the Add On page is included with TNEW v16 but is an additional paid feature/plugin on tnew v7?