Hello All!
I have an organization that requested the functionality to "buy your ticket and then buy one for another, the theatre will give it to a patron unable to afford a ticket" with the suggested price being $20 as they have choose your own pricing. So buy one ticket buy another ticket for donation.
Any ideas on how to accomplish this in both Tessitura and TNew?
Thank you for your suggestions!
Nicole Weber, Community Box Office Manager
Hi Nicole,
Hmmm... there are a few ways to go about this and without knowing all of the specifics, my instinct is to recommend a "dummy voucher" performance that will hold the inventory for the "donated" tickets, so you know how many you've sold. So essentially a patron is buying 1 ticket for 2 performances - their actual ticket and then a donated ticket. Then when redeeming, you can exchange a ticket out of the voucher performance into the actual performance the donated ticket is for. Unfortunately, I can't speak for TNEW, as we have a custom site in Pittsburgh, but I would imagine through pricing rule messaging you could send patrons down a purchase path for the "voucher" performance to purchase the add-on seat. I'd also recommend consulting with your finance department as to how the money should be held. Another option that just came to me - maybe the donated ticket is sold as a gift certificate? Internally you have a list of all of the donation gift certificates that you can use to redeem as well? Best,
Katina