Hi Ticketing Experts!
We are based in Las Vegas and want to partner with the concierge services at our hotels, and other third party places such a bus tour places where they can sell tickets to our museum. We need to be able to track who sells what so that they can get a commission on these sales. Does anyone do something like this and if so, how?
Thanks!
Samantha WilsonSenior Database ManagerThe Neon Museum, Las Vegas
x-posting in MZA group
HI Samantha
The way you choose depends on whether or not the 3rd party is taking the money and issuing tickets on your behalf? Also what type of tickets are you using (PAH, digital, physical) and does the recipient need a ticket scanned on entry?
Performing arts orgs do this via an allocation to a ticket agent. To manage capacity, the agent would need to declare their sales by a given point so you can release any unsold allocations for general sale. You can then invoice them for the revenue, less any commission. If they are issuing their own tickets, you may have to upload the barcodes so their tickets scan on entry.
If the 3rd party is booking via yourselves, they can book via their own (trade) account if by phone, and then all sales on that account would be eligible for the commission. You could add the recipients' names in the sales notes and print the tickets to file to scan on entry. Or, if they book online, they can use their online account in the usual way, but would have to pass the tickets to the recipient if necessary. You can also use a pricing rule to deduct the commission (and they charge the customer full price), but you may need to review what prices if any are shown on these tickets.It all depends what works best for your own and the 3rd party's processes, and the scale/volume of tickets sold.best wishesDawn