Hi everyone,
I have set up a discounted flex package that obviously has its own source code, and it's working fine, but what I can't do is exchanges in that discounted price point. The system isn't recognising it for the concert being exchanged into.
Steps I've taken:
1. CYO discount exchanges only under price type discount and associated it with CYO subs
2. associated it in price rule sets
3.added it to discounts in ticketing set up and linked it to CYO.
What have I missed?
Mari
Mari - Are you using a Pricing Rule to enact the discount? If so, then it's likely only firing when you add in the subscription package as the line item and is not firing on the individual performance level. You may need a second rule to fire in the Exchange for the pricing to discount.