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Hiding a second price type when a promo code is applied

Anne M Robichaux
$organization

Hello,

I feel like I'm missing something terribly obvious on this one, but we don't use pricing rules that often. We are going to be participating in a public library pass program that will give users up to 8 free tickets to one of our guided tours. They will have to book the tickets on TNEW. I have three price types at play: Adult ($5), Child (free), and library pass holders (free). I want Adult and Child to show up on TNEW for everyone, but only the library pass holder price type to show up when the promo code is applied I've managed to get the promo code and associated offers to hide the Adult price type and display the library pass price type, but Child is still showing up when the promo code is applied. I tried adding a third offer, but that makes the Child price type only show up when the promo code is applied (the exact opposite of what I want). And I tried adding that same offer but connected to the restricted source and I get the same thing. Any help would be much appreciated. (screenshots below)

Thanks!
Anne Robichaux
The Historic New Orleans Collection

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  • $organization

    I'm still getting better at pricing rules, but I think you're circumventing your own pricing rule. Try the following options: 

    • Set your promo code to be your normal full price and don't override the default price type
    • Leave your blocking source as is. 
      • see the bottom two on the screenshot below: 

    The in the pricing rule, your set up looks right but I have a similar rule screenshotted below to help: 

    Then don't forget to turn on your rule in pricing rule sets, your promo code in the Web system table, then test it! I also would advise putting a message on the Web system table that says "Pricing will change at the cart page" because we know that patrons get confused! Lol. 

    I hope this helps! 

  • $organization in reply to Lindsey Whitfield

    Hi Lindsey, this is such a great summary Slight smile

    I wanted to jump in on the chain just re. your last paragraph, 'I would advise putting a message on the Web system table...'  I always seem to struggle with this - I can get the message to appear on the cart page, but it feels a bit late by then!  Any attempts to add it earlier in the process (i.e. event/item detail page) don't show up in TNEW.  If you wouldn't mind screenshotting this stage it would be hugely appreciated, so I can hopefully work out what I'm missing.  Thank you!

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  • $organization in reply to Lindsey Whitfield

    Hi Lindsey, this is such a great summary Slight smile

    I wanted to jump in on the chain just re. your last paragraph, 'I would advise putting a message on the Web system table...'  I always seem to struggle with this - I can get the message to appear on the cart page, but it feels a bit late by then!  Any attempts to add it earlier in the process (i.e. event/item detail page) don't show up in TNEW.  If you wouldn't mind screenshotting this stage it would be hugely appreciated, so I can hopefully work out what I'm missing.  Thank you!

Children