Hey ticketing experts!
We are a museum that does school tours of our collection. Right now we are not using Tessitura for this however, I would like to see this in Tessitura if possible. Does any museum currently have school tours built in Tessitura where the teachers are able to book the tours themselves and see the availability on their website?
If so, I would love to know how you are doing this and how you have it set up. I'm curious if you also have a customization to gather information about the school or how you gather that information (where you put it) if you do not have a customization.
Thanks!
Samantha WilsonSenior Database ManagerThe Neon Museum, Las Vegas
*cross-posted on education forum as well
Hi Samantha! We at the Australian Museum use Tessi/T-New for our Education programs and also self-led group visits. Here's an example of one of our education programs: https://australian.museum/learn/teachers/at-the-museum/animals-living-world/ and also our First Nations gallery tours: https://australian.museum/learn/teachers/at-the-museum/first-nations-galleries-tour/-
For education programs, teachers select a date and session time from a calendar. We have one web-mos available seat for each session so basically once this session is booked it displays as sold out. We then capture school information and number if students in a web form. Our bookings office then run a report for new bookings CSIs and convert the booking into the Schools name (making teacher the initiator) and then add the number of students/teachers into the order. They then send a confirmation email with the actual prices displayed. Once final numbers are received we then issue them an invoice from Tessi.
Self led group bookings are free and we just have a series of performances with zone times which people can self book into: https://australian.museum/visit/book-a-group/school-bookings/ . We do still convert these orders into the school name, but there is no invoice required.
Most of the data captured in the CSIs go into the school's constituent record, but we have some custom fields in the order which allow us to note year/stage of the students, for example, and this then pulls into a weekly custom report for all group bookings for our education and FOH team.
Please feel free to reach out if I can help with sharing any more detail! Natasha.dawson@australian.museum.
At Sydney Dance we did a lot of education Expression of Interest (EOI) for touring, virtual and in-studio workshops, amoung other things such as applications. It was very similar to Tash's using a GA performance in TNEW with Form Fields to take data.
We had our WebDeveloper at the time right write a script that when presented with the booking page with a single $0 comp pricetype and a 0-1 drop down would auto add that single comp to cart and hide that selector - so it looks for all purposes like a form.
With some of the bigger forms instead of capturing it to a CSI we would take those for fields in a Stored Procedure and update records such as
Exactly like Tash we'd set up the booking in Tessitura and sendthe "confirmation" using a html template with details and payment information (invoice).
Payment could be via TNEW in a one page giving page to On Account using the email of the school that the booking is under to save that OnAccount money to the correct constituent. Then a human can pay it off and send an html template reciept.
It's a bit of set up work but totally doable even in Hosted Services without customisations - thoug a little bit of codign and some shared Tess Net brains trust advice and some keen insights from Support helped the process along.