Hi! At our symphony our at home print tickets get emailed to our patrons. However, those emails get sent some our Tess account from our patronservices email. So when patrons come to the concerts and look for their print at home tickets by searching their emails, they search the name of our symphony and so nothing comes up for them because they would have to search patron services. Obviously no one thinks to do this though. Any tips for how to work around this? Thank you!
We use this verbiage for our mobile tickets:
Mobile Friendly TicketsIf you have chosen to have your tickets delivered to your mobile device, you will receive a 2nd email from AC_Cust_Serv@arvadacenter.org, labeled, "Your Tickets," about 15 minutes after you received this email. Your phone settings will need to be set to "Day Mode" to view the QR code(s).