Hello,
We are experiencing problems with our Boca Lemur ticket printers and wondered if anyone else had experienced the same. They randomly cut in the middle of the tickets and push out multiple blank tickets after the tickets. This doesn't happen all the time but does happen periodically. We have only had the printers since November 2021 and Boca have already changed the sensors on most of our printers so any advice is much appreciated.
Many thanks,
Siân
Have you cleaned the Opti-Eye and the print head? Sometimes the print head can get super dirty - take an alcohol wipe and wipe it down. Use a can of air to clean the Opti-Eye so that it can see where it's supposed to print/cut. Also - does it do the same thing when you select "cut between orders" rather than "cut between ticket"? That would be a good test to see what's going on.I have some PDFs of cleaning how-to - let me know if you want me to send them your way!
Hi Joel,
Hope you're well, and thanks for this.
Following the thread as part of the Box Office Team at Cheltenham Festivals (UK), and would love to receive the PDFs mentioned if possible
Many thanks in advance and very best wishes,
Martin
Sure thing Martin! What email address can I send them to?
Thank you so much Joel - it's martin.perks@cheltenhamfestivals.com