Hello,
We are experiencing problems with our Boca Lemur ticket printers and wondered if anyone else had experienced the same. They randomly cut in the middle of the tickets and push out multiple blank tickets after the tickets. This doesn't happen all the time but does happen periodically. We have only had the printers since November 2021 and Boca have already changed the sensors on most of our printers so any advice is much appreciated.
Many thanks,
Siân
Thank you all so much for your replies.
The tickets are all loaded the correct way and we don't think the room is dusty but maybe it is more dusty than we realise! If anyone has any cleaning instructions you're able to send that would be great. We have some already but would nice to see if there's anything we're missing.
We are selling merchandise but they have tickets attached to them and the blank tickets seem to be very sporadic - sometimes after printing a single free ticket with no receipt and other times after printing group tickets, merchandise and receipts.
Does anyone have any ticket feeders and would you recommend them?
Sure thing Sian! What's your e-mail address and I'll send over the cleaning instructions I have!
Thank you so much. It's sian.morris@courtauld.ac.uk