Hello,
We are experiencing problems with our Boca Lemur ticket printers and wondered if anyone else had experienced the same. They randomly cut in the middle of the tickets and push out multiple blank tickets after the tickets. This doesn't happen all the time but does happen periodically. We have only had the printers since November 2021 and Boca have already changed the sensors on most of our printers so any advice is much appreciated.
Many thanks,
Siân
I agree with everyone so far - incorrect loading and dust causes this; but I have also had this issue if the tickets are not secured. It will happen that they will print fine most of the time, then some of them will be slightly on an angle, and then the BOCA will stop printing and spit out a couple of blank tickets. To address this you need to take the lid off and make sure the plastic slide is as close to the ticket as possible. Even if it a little way out it can cause this issue. Happy to send a photo for a visual explanation if that helps!