Hello,
We are experiencing problems with our Boca Lemur ticket printers and wondered if anyone else had experienced the same. They randomly cut in the middle of the tickets and push out multiple blank tickets after the tickets. This doesn't happen all the time but does happen periodically. We have only had the printers since November 2021 and Boca have already changed the sensors on most of our printers so any advice is much appreciated.
Many thanks,
Siân
I don't know about the tickets cutting in the middle, but for the extra tickets coming out after- are you selling merch or parking or something other than a performance as a performance? If that performance doesn't have a ticket template associated with it, it will pop out blank tickets. We had this issue when we sold parking as a performance.