Hello,
We are experiencing problems with our Boca Lemur ticket printers and wondered if anyone else had experienced the same. They randomly cut in the middle of the tickets and push out multiple blank tickets after the tickets. This doesn't happen all the time but does happen periodically. We have only had the printers since November 2021 and Boca have already changed the sensors on most of our printers so any advice is much appreciated.
Many thanks,
Siân
Hi Sian - are your bocas in a dusty environment? We had this issue a lot with ours when I used to be boxoffice manager, I dont think we ever really got to the bottom of what caused it entirely. I agree with Mark that the tickets being loaded incorrectly is defiantly an issue as the sensor gets confused but it certainly wasnt the only issue as it used to happen even if the tickets were loaded correctly too. Our bocas were under the front desk so would get dusty quite quickly, we also didn't have space for the ticket feeders which possibly caused the tickets to feed in slightly skewed which might also have affected the sensor. Our current Boxoffice Manager is on annual leave at the moment, but on his return I will ask him if he has discovered any fixes in recent years.