Hello,
We are experiencing problems with our Boca Lemur ticket printers and wondered if anyone else had experienced the same. They randomly cut in the middle of the tickets and push out multiple blank tickets after the tickets. This doesn't happen all the time but does happen periodically. We have only had the printers since November 2021 and Boca have already changed the sensors on most of our printers so any advice is much appreciated.
Many thanks,
Siân
This may sound silly, but when I have experienced this, it was because someone loaded the tickets "backwards". Since it seems periodic, this sounds possible. A little trick we did was tape a ticket onto the top of the printer facing the correct direction to show the cashiers the correct way to load it. I hope this helps!