Kia ora koutou,
Coming from the New Zealand Symphony Orchestra here, we are Aotearoa/New Zealand's national orchestra and tour the country regularly to venues of all sizes.
I'm wanting to share experience/gain advice on how Tessitura can intergrade with ticketing systems of venues around the country.
For example: A lot of the venues we tour to in smaller areas use ticketing systems such as Patron base, which unless you work for the venue, are not very user friendly for external users when it comes to putting seats on hold for the promoter.
As part of the NZSOs ticketing strategy, we offer a membership programme to customers, which is a yearly fee of $10 or $30 that allows members to gain presales and prioirty seating, when they are booking tickets for the concerts they want to see in a year, they can make specific seating requests (most of these are to have an aisle seat, or be in the center of an auditorium). From here, our ticketing team will seat members in their requested seats/areas before a concert goes on sale.
The problem I'm having is putting those seats on hold that we have already sold to venues that don't have interactive software's for venue hirers, at the moment, if we want seats put on 'Promoter Hold' for a venue that uses a software like Patron base, the only way to make this possible is to email the ticketing team at the venue and ask for seats to be put on hold, which does work, but seems like a very old-school was of doing things.
I'm wondering if there are other performing arts organizations out there that have dealt with a similar issue, or if anyone has any ideas in general, of how Tessitura can intergrade with external software's?
Thanks,
Gina