Hello!
(This is cross post from the Ticketing & Customer forums).
We are currently on sale with 60+ performances and our seating map may be changing drastically. I am exploring different options to issue tickets in the new configuration in the most efficient and effect way. Currently, the facility is built on one screen. I am thinking I create a second screen within the same facility with the updated seat map. This process will allow us to keep the original order details and avoid processing exchanges from one order to another. However, once this process is complete, without using the house map screen, I'd love for the seat map to default to the new updated screen. For example, the facility currently defaults to 1Screen, but I'd love it to default to 2Screen. Does anyone know if there is a way to prioritize which screen populates first to help with ticket seller workflow? I suspect the screen with the newest ID is always first. Cheers!Joe
I would try creating a new price zone and apply to 1Screen and then with none of the price types being active in that new zone it should default to open in 2Screen when doing sales.
Thanks Zachary! I tried to test this out and was unable to see this behavior. Is this suggestion something you were able to create yourself or just suggesting to try to see if it would work?
it works for me. But I am in the habit of selecting the price type and zone before going to the seat map
I was able to see this behavior if the zone is selected. This is definitely a good tip to keep in mind. Thank you for sharing!