(Cross posting from Ticketing & Customer Service on advice from Jill Tasker)community.tessituranetwork.com/.../82851
Hi everyone,
I've got 5 BOCA printers of various ages (mostly Lemur-S), and a whole bunch of PCs of various ages and operating system versions. I've been printed for years and years via a USB connection to each individual PC (the printers are not networked).
As we gradually replace our ageing PCs, I'm finding that the newer PCs (still all on Windows 10) are not recognising the BOCA printers as printers. Instead Windows installs them as 'other device'. This means I am unable to update the driver to Generic/Text Only, and am unable to select them in the Tessitura application for printing purposes.
Frustratingly, one of the newer PCs in our suite was printing fine to a BOCA, and then one day when it woke up it started only seeing the BOCA as 'other device' as per the other, newer PCs.
I therefore assume something in Windows update has caused the problem. Our IT department are not happy to roll back as a solution, and so I'm left researching how to force Windows to recognise the printer as a printer. I have had advice from the BOCA wholesaler to try connecting it via a USB 1.0 or 1.1 hub, but they are just so hard to find! I've tracked one down and hope to collect it soon to test.
Is anyone else having the same problems? I'd love to know how you forced Windows to recogonise the BOCAs as printers!
Cheers, Tom.
Hi Tom,
Was experiencing this same issue on Windows 10/11 with our BOCAs. Following these instructions helped:
https://hello.tessituranetwork.com/knowledgeBase/13144137
The trick for us was to ensure that the Driver when adding is selected as Boca and then whatever Boca type the printer is (which for us was Boca BIDI FGL 26/26 200 DPI). Then after the printer was added, we went back to the printer properties and then changed the driver to Generic/Text Only. I hope this is helpful! It seems that the Boca drivers from the link above need to be downloaded on these Windows 10 devices.
Thanks Nathan,
I'm very happy to report that with the help of your post above, and some advice from BOCA, my colleague was able to resolve this by installing a Windows 11 BOCA driver (even though we are on Windows 10), installing the printer (plugging it in) and then updating the driver to Generic / Text Only. We had tried that before, but perhaps the key was going for the latest driver even though we're not yet on 11, all of the PCs are '11 Ready'. Either way, I'm happy the situation seems to have been resolved, except for our very oldest (beige metal box) BOCAs.
Cheers!
Tom.
Happy to help! Glad to hear it ended up being resolved.