(Cross posting from Ticketing & Customer Service Forums to here in hopes to get a response or suggestions!) Hello!I am currently working through a recent ask and wanted to share my situation with you all and inquire about feedback and suggestions.Let's say student tickets are $10. Students can purchase tickets online, in person or over the phone using a code. We received a grant to help students pay for tickets. The idea would be for students to pay $5 with a credit card or cash and then the grant would purchase the other half of the ticket valued at $5. The ticket is still worth $10 at the end of the transactions and the revenue is properly accounted for in ticket sales. We are expecting to process 2,000-7,000 student tickets next season. :)I am thinking that we offer student tickets for $5 and enable the price type to be editable at the price type and performance level and default the price type to hold at box office. Every day, a box office staff member will identify these recent orders and price details the price type from $5 to $10. This leaves a $5 amount due. Next they would pay off the order with a new Grant Payment Method. Although this process is manual and incurs a delay is the total sales revenue ($5 per ticket), I think it is the most streamlined as tickets are not being exchanged and new orders are not being created. Tickets will be held at the box office so the student buyer would not know the difference. Thank you!Cheers!Joe
Question: does the grant funded $5 need to go through Tessitura or can you account for it outside of Tessitura? For example, if 500 students purchase the $5 scholarship ticket then you could apply the $2,500 off Tessitura but still tracked in Quickbooks as a "match" towards the $5 scholarship tickets. Another way could be applying the $2,500 as a contribution to your program in Tessitura? If this was presented to me I would want a way to apply funding in a "bulk" manner versus ticket by ticket. I'll noodle on this more!
Thanks Kristen! We'd definitely want to the additional funds to be included in sales revenue. Although the money is not from a traditional credit card, etc. With your suggestions, I was brainstorming a way to process the extra income all at once. As in, what if there is one seat that is processed as a donate for resale ticket for the value of the contribution. This can get messy as it starts to impact what is real vs. fake donate for resale tickets and then we'd have a random orphaned seat that was DFR, etc. Hmmm....
I was thinking of a way that the $5 contribution could be a fee that is only applied and paid for in the backend? (This is essentially a rift off your original idea)
This is a good thought, but since the goal is for the difference to appear as ticket sale revenue, this wouldn't work since fees are not included in ticket prices (unless we do something with pricing layers...hmmm...)