Does anyone know where the documentation for the RMA Tessitura Analytic Cube can be found. I'm trying to figure out what the various fields mean. What the grain of the data might be. What kinds of dashboards folks have made using this tool?
--Tom
Hi Tom,
I contacted JCA earlier this week and they said that the online documentation is temporarily unavailable right now as they are updating the website. They said it should be back up next week. Usually it's behind the RMA User Login section of the current webpage. They had a definitions page/section that wasn't specifically for the cube, but it covered most of the questions I had about the calculated metrics they use.
I experimented with the RMA cube because it had ticket and revenue capacity metrics pre-configured. It's the same data that the main RMA application uses and includes the same calculated metrics they include in their reports. Theoretically you should be able to remake their non-interactive reports in Analytics using the cube data (they include a few). The grain goes down to the daily level and up to fiscal year or season, based on sale or performance date only. Seats and tickets only. No budget data either.
Hope that helps.
Kyle
That does help a bit.
Now I have to figure out how to get an RMA User Login for my work at Spoleto Festival USA.
Any idea who I have to reach out to?
Hi Tom, we worked with JCA to manage our RMA installation with Baker Richards. This is our contact:
Jennifer Sowinski
Senior Consultant & Analyst | JCA Arts Marketing Pronouns: she/her
575 Eighth Avenue | Suite 1200 | New York, NY 10018
Phone: 212.981.8426
jennifer.sowinski@jcainc.com | jcainc.com/artsmarketing
She might be able to help you.