RMA v5.0.1 Hotfix Available

An email with further details is being sent to the primary RMA support contacts at all RMA licensee organizations. If no one at your organization receives the download link, or if you are not sure who your organization’s support contacts are, you can contact JCA Support via e-mail at RMA@jcainc.com to request more information.

A highly recommended hotfix for v5.0 has been released that implements fixes for the following issues:

• Number of Comps may be under-reported in the reports, Sales Per Price Change by Zone and Speed of Sales by Zone.
• Longer than expected nightly load times.

 

Instructions to apply hotfix v5.0.1:

• Organizations may upgrade to v5.0.1 directly from v4.x and do not need to upgrade to v5.0.0 first.
• RAMP clients who have already been upgraded to v5.0.0 will be scheduled for upgrade to v5.0.1 without the need for a TASK ticket.
• For self-hosted organizations, please browse to the links emailed to you to access the full v5.0.1 upgrade package.Repeat the following sections of the Revenue Management Application v5.0 – Upgrade Guide
  • 2. Update the RMA Server
  • 4. Load the RMA Data

 

We believe RMA v5.0.1 is a simple upgrade, compatible with and requiring Tessitura v12.5.1+ and T-Stats v4.5, and complete upgrade instructions are included in the download. However, JCA is available to support you through the process, or will perform the upgrade upon request at no additional charge. This service will be scheduled based on availability. Please contact JCA for details or support at rma@jcainc.com and we’ll be happy to assist you.

[edited by: Marta Garczarczyk at 1:42 PM (GMT -6) on 3 Nov 2016]