Hi All,
So I'm just trying to gauge if others are having the same experience as us when it comes to using the P400. We went live with TMS 5/1/2023 with approx 50 devices across all our consortium members. All the devices seemed to be fine for about 9 months. Then I started getting a couple where the wireless didn't work. Wired they were ok, but the wireless "icon" would not come on and it couldn't connect. We worked our a return with Tessitura for one of them so far. Now I've got one that's truly broken, it kind of boots up, then goes to a black screen and never comes back on. Working with Tessitura to see about replacing that one as well.
I'm wondering to what degree other orgs have been seeing problems, and if this "wireless stops working" problem is a trend among others.
Thanks,Henry
Hi Henry,We also had something similar here in Pittsburgh. Tagging Katie Springer because she is our device guru and can provide more information!Best,
Katina
Henry Kelly Yes - the refusal to wifi issue hit us pretty early when we went live, we had to replace 3 devices in quick succession (and with a fleet of 130 across the district, I was very panicky). Total, we've had to replace 6 since May 2023, so it didn't snowball the way I initially was afraid it would. The replacement process has been very efficient. That said, I do have 2 that I need to troubleshoot that both got reported yesterday. One can't get past the start-up screen and the other is insisting it needs a house number to take a credit card.....a first check this morning is showing it on an earlier software version than our others, but when I try to update it, it says it's already up to date. Happy to update here the outcome of these devices. I definitely recommend purchasing 1 or 2 more than you need so that you can keep people working. We didn't actually purchase extra, but with churn and other changes that have happened, we basically lucked out that when devices started failing, I had some unused devices to sub in.