Hi All,
So I'm just trying to gauge if others are having the same experience as us when it comes to using the P400. We went live with TMS 5/1/2023 with approx 50 devices across all our consortium members. All the devices seemed to be fine for about 9 months. Then I started getting a couple where the wireless didn't work. Wired they were ok, but the wireless "icon" would not come on and it couldn't connect. We worked our a return with Tessitura for one of them so far. Now I've got one that's truly broken, it kind of boots up, then goes to a black screen and never comes back on. Working with Tessitura to see about replacing that one as well.
I'm wondering to what degree other orgs have been seeing problems, and if this "wireless stops working" problem is a trend among others.
Thanks,Henry
Hi Henry - you're not alone, we've experienced similar issues sporadically since our launch. We have a fleet of 15 terminals, and I think we've had to do a return process 2 or 3 times since launching a year ago (usually several months apart and just one terminal at a time, so it never reaches a fever pitch). The symptoms you describe are similar to what we've seen - the terminal seems to be okay, but either stops recognizing the wifi networks in our building as options to connect to, and/or the admin menu begins to lag terribly (needing to wait 30-90 seconds for screens to load, if they ever load at all). In some cases switching to a hardwired Ethernet connection seems to temporarily solve the problem, but the issues still seem to crop up eventually (we've recently had one wired terminal give us a perpetual spinning wheel when trying to save a card for later use, instead of the 1-2 seconds it should take). We haven't had any get so bad that they fully fail to boot, at least not yet.
I will say that Tessitura support has been great with navigating the replacement process. In one case we recorded a video of a terminal properly working and recognizing our wifi networks, side by side with the terminal giving us network issues, which I imagine was helpful for them to pass on to Adyen to truly demonstrate the problem and speed things up as far as getting a new terminal shipped out.
Thanks Evan for the hint about recording the boot up. Thanks to everyone else for the insights. Mainly I'm worried that this was some kind of trend with recent updates. It's of greatest concern at our Museum front desk of course, we have kindof used up our spares so we need that turnaround.