Hi All,
So I'm just trying to gauge if others are having the same experience as us when it comes to using the P400. We went live with TMS 5/1/2023 with approx 50 devices across all our consortium members. All the devices seemed to be fine for about 9 months. Then I started getting a couple where the wireless didn't work. Wired they were ok, but the wireless "icon" would not come on and it couldn't connect. We worked our a return with Tessitura for one of them so far. Now I've got one that's truly broken, it kind of boots up, then goes to a black screen and never comes back on. Working with Tessitura to see about replacing that one as well.
I'm wondering to what degree other orgs have been seeing problems, and if this "wireless stops working" problem is a trend among others.
Thanks,Henry
Hi Henry - We have had similar issues as well. We've had to replace three terminals in under 2 years for the same reasons. Recently we had two AC power cords stop working and had to purchase replacements. I agree with everyone else that Tessitura has been great to work with in facilitating the returns and we received replacements very quickly. I reached out to Tessitura support about replacing the power cords and they facilitated that through Adyen as well. The replacements were cheaper than what I found online. It is somewhat frustrating that the P400's seem to "break" this easily.