Hi All,
So I'm just trying to gauge if others are having the same experience as us when it comes to using the P400. We went live with TMS 5/1/2023 with approx 50 devices across all our consortium members. All the devices seemed to be fine for about 9 months. Then I started getting a couple where the wireless didn't work. Wired they were ok, but the wireless "icon" would not come on and it couldn't connect. We worked our a return with Tessitura for one of them so far. Now I've got one that's truly broken, it kind of boots up, then goes to a black screen and never comes back on. Working with Tessitura to see about replacing that one as well.
I'm wondering to what degree other orgs have been seeing problems, and if this "wireless stops working" problem is a trend among others.
Thanks,Henry
We have been on TMS for almost 2 years and have about 10-15 P400. We have had to return 2 I believe (at the same time!). We quickly received a replacements. Both devices may have been "bricked" when applying an update. We were vey happy with the quick turn around of receiving replacements. Support should help you fairly quickly. Good Luck.