Hey all,
I just wanted to give an update that I've had Tessitura apply a country block of India (since that is where the IP addresses for those accounts where originating) and have, so far (knock on wood), stopped the creation of those accounts. I'll update here in a while and let you all know if it's still working
- Chris
Thanks Chris,
We had a problem more than a year ago that they thought was coming from Brazil, we actually blocked everything except North America for a while. When we went to TMS last May we took the blocks off, but I'll definitely be on the lookout.
-Henry
Thank you both for the updates! Do you know, when setting up a country-level block like this, is it done within TNEW, the web API more generally, at the payment processor level, or somewhere else buried in the Tessitura config? We use TMS and a custom website, so just trying to ascertain whether we'd work with Tessitura support or our web developer (or coordinate both) as far as implementing something like this if we go down that road.
I think this would be a bit of a mixed bag. It will depend on if you are self-hosted or on Tessitura Hosting Services.
We block known "bad" regions (think Russia, Iran, etc.) for our internal network. Tessitura hosts the application for us so we rely on their security team to block out bad actors. Even with blocks set up, bad actors can get around them using VPNs.
If you're a TMS shop then Tessitura and Adyen have ways of blocking or limiting fraudulent transactions. Again here, we are relying on them to secure the card processing side of things.