TMS FAQ

Hi All,

We are transitioning to TMS on Monday and I recently led a training for our users that resulted in some questions, which I had to pass along to our Tessitura Support person, Natalia.

I thought it would be useful to share those answers here, as I know many of you are TMS-curious.

Q: Is there a time limit on how long referenced refunds can be processed? 

• A: No, unlike with WordPay and Windcave there is NOT a timeframe limit on Refund by Reference with Tessitura Merchant Services. The PSP reference for a transaction does not "expire" with Adyen.  

Q: If we are trying to refund someone and the original payment was a credit card that has been stolen or otherwise no longer valid, can we still do a referenced refund? 

• A: If the original credit card account that was used for a transaction is no longer active, refund by reference would fail and you would need to refund the patron using an non credit card payment method, like cutting them a check.  

Q: When processing a payment using SDE, does the credit card get saved to the constituent record? 

• A: Credit cards are not automatically saved to the constituent record with SDE or EMV transactions, the only way to save the credit card to the constituent record with SDE is by checking the "save credit card information" box in the payment window. This will save it to the Credit Cards radial button of the Transactions tab of the constituent record.  

Q: Is it possible to save a CC from the constituent screen/transaction tab? It appears that the 'add' button on that screen is now greyed out. 

• A: Only users who have an EMV terminal associated with their workstation can save a credit card account by clicking the 'Add' button on the Credit Cards radial button of the Transactions tab of the constituent record.