Cross-posting this from the EU Ticketing community group
Hi
We've gone on sale with our courses for the first time in Tessitura. The cancellation policy is 50% refund to the customer; the remaining 50% is effectively a cancellation fee and needs to go to the same GL as the original booking.
The complication is there are different GLs depending on the course and whether it is online or in person. That would mean creating multiple payment methods to refund to - or having one and then manually re-assigning to the correct GL afterwards.
Any suggestions how best to manage this in Tessitura? And how to report on it?
Many thanksBest wishes
Dawn
We use fees for our cancellation fees. We return the class ticket and then add a fee. You can setup separate fees to go to different GLs.
Thanks Kanani. I've looked at return fees. I think in a different situation that would definitely be the way to go, but we have so many GLs (x2 for each different class), we would need to set up a fee for each one which may become unwieldy.