Hi,
I am not sure if this is the best forum for my question but thought I would start here.
We use Tessitura to take rental fees for strollers, wheelchairs and ETV. We are having an increased issue with guests not returning the rental. Our Guest Services team would like to consider requiring a refundable deposit upon return. Any suggestions to accomplish this task through Tessitura at the time of the purchase? Of course, we could include it in the cost and to a partial refund, the issue there is our cashiers do not have access to complete refunds in the system, this must be done by a supervisor. I should note, we are a cashless venue so using cash for the deposit is not an option.
Thanks for your input.
But you could take a piece of collateral instead. Like hold on to their driver's license.
We hold the individuals ID/driver license as collateral for the item. We find this works well.