Hi All! At our last meeting orgs who had recently went live with TMS were sharing their experience. We were hoping to discuss how it's been going for the past month/months. I hope we can still meet today at the same time. I have set up a Zoom meeting. Join Zoom Meeting
Hope to see folks there!
Trini - Monterey Bay Aquarium
Hi Kanani Reichlin That's a great question and I believe it's the same issue. Henry had mentioned it and I believe Nancy tested while on the call and received an error. Nancy Sheleheda and Henry Kelly would you like to add more details about your experiences regarding pledge billing? Thank you!
Hi Trini Ramos and Kanani Reichlin"The error we see is when the utility is run and we see "Error retrieving Tessitura Merchant Services Api Credentials for OURACCOUNTCODE" Once you've fully cutover your saved cards won't work until you re-tokenize with Adyen. I'm not sure if that's part of your issue, though.
Yeah, that sounds like a different issue. But good to know and will anticipate that. Thanks for sharing the details, Nancy!
Nancy ShelehedaThis is somewhat off-topic for this discussion, but...The error you quote is exactly what our web developer is seeing when querying our Test environment, which has our initial setup for Tessitura Merchant Services. Did you learn anything new about that error, like how to make it go away?
HI Clarke. In Test, are you set up to use Tessitura's Test merchant AUTUMN RIDGE? Danielle Greaves is our Lead Web Developer and she just did a presentation at TLCC and there's a slide about how you can't test in Test against your actual Adyen account. You have to use Tessitura's test Adyen account.
I tried replying by email, but it did not show up here. Thank you Nancy, and I am sorry I missed your message a few weeks ago. You are right that we had the wrong account for Test. Now we have the correct "Autumn Ridge" test account, but we are still getting the same error, now with those credentials. I am hoping we will solve this today.