Ensuring that you all saw this new blog post by Nic Boling, Tessitura's Vice President of IT & Security.
Six ways to reduce the impact of fraudulent chargebacks
Chargebacks are a growing problem for any organisation that sells tickets or accepts donations.
responding to chargebacks is costly and time-consuming, even when you contest them and win. Worse still, most chargebacks in our industry are driven by credit card fraud—and the merchant might not spot the fraud for weeks or even months after the transaction. It can mean refunds after an event has already settled or your finance team has closed the month or quarter. The problem is particularly acute in North America. Fortunately, there are controls you can put in place to reduce the likelihood or impact of chargebacks.
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