Hello All,
We are looking at moving to TMS and am curious to hear if anyone is using the secure deviceless entry and how that is working for you. We have a lot of people outside the Box Office that process transactions, so having this option is huge for us and we are just interested in hearing from users how it's going, what you like, have you found any challenges etc.
I would also be interested in hearing more about this.
Same! :)
We are going live with Merchant Services mid-April and plan on incorporating Secure Deviceless Entry. From what I've seen so far it seems pretty straightforward but I think there's one more patch coming to address a couple of bugs. If there's one "gotcha", is that it cannont be used to save card-on-file. I'll let you know more as we test.
-Henry
Henry, are you saying that Secure Deviceless Entry will not let the employee/user save a credit card as a token? If so, can the employee/user use a tokenized card?
Clarke
My understanding is that they cannot save the credit card as a token, but yes, they could use a tokenized card already on file.
We are cutting over to TMS in early May - so far with my testing, like Henry said, you cannot save credit cards using secure deviceless entry. You can use tokenized cards (and do not have to use the secure deviceless entry to do so) and the way that these are saved are either through an EMV or by the patron selecting "save my card" at check out. This does affect the ability to run recurring payments - if you have people who need to setup recurring payments, you will need to purchase devices for them. You don't need to select a payment method anymore when you run credit cards which is certainly different but nice if you have a lot of payment methods like we do! And every time you enter secure deviceless entry, you do have to agree to a terms and conditions but it's become mindless to do so at this point.
Henry, how has the Secure Deviceless Entry panned out for you guys?
Kathryn, did your Go Live, um, go live? Was it reasonably smooth? And have you had a chance to test Secure Deviceless Entry?
Hi Clarke!Atlanta Ballet has SDE in v15.2.33. I understand it is "better" in .34.However, to the best of my knowledge, some things will always be true. There is a mandatory disclaimer on every transaction, and the user must agree to terms and services each time they use SDE. I can confirm, SDE cannot be used to save a card to a patron record via the transaction tab. SDE also cannot be used to add a new card to a payment plan. Basically, SDE is always a single-use solution and is not intended to be a replacement for EMV devices. It is helpful for the user who rarely needs to process credit cards, but IMHO it is currently too clunky for any users regularly processing credit card transactions.In v15.2.33, it is VERY slow. Each step takes 15-30 seconds. And for TATL, we need to manually close the window which provides a notification that the payment was processed successfully. That window is supposed to close on its own and I *think* they fixed that defect in v15.2.34. (TAO has a custom project in TEST which has prevented us from doing another version upgrade. I'm eagerly awaiting their all-clear so I can get the latest service pack.) I'm hoping SDE will be even better in 15.2.35 than what was promised for 15.2.34. I'll be sure to let you now when we get there.Hope that helps! :-)
Thanks, Dana!