Secure Deviceless Entry

We are cutting over to TMS in early May - so far with my testing, like Henry said, you cannot save credit cards using secure deviceless entry. You can use tokenized cards (and do not have to use the secure deviceless entry to do so) and the way that these are saved are either through an EMV or by the patron selecting "save my card" at check out. This does affect the ability to run recurring payments - if you have people who need to setup recurring payments, you will need to purchase devices for them. You don't need to select a payment method anymore when you run credit cards which is certainly different but nice if you have a lot of payment methods like we do! And every time you enter secure deviceless entry, you do have to agree to a terms and conditions but it's become mindless to do so at this point.

We are cutting over to TMS in early May - so far with my testing, like Henry said, you cannot save credit cards using secure deviceless entry. You can use tokenized cards (and do not have to use the secure deviceless entry to do so) and the way that these are saved are either through an EMV or by the patron selecting "save my card" at check out. This does affect the ability to run recurring payments - if you have people who need to setup recurring payments, you will need to purchase devices for them. You don't need to select a payment method anymore when you run credit cards which is certainly different but nice if you have a lot of payment methods like we do! And every time you enter secure deviceless entry, you do have to agree to a terms and conditions but it's become mindless to do so at this point.

Kathryn, did your Go Live, um, go live? Was it reasonably smooth? And have you had a chance to test Secure Deviceless Entry?

Hey Clarke,

We did go live! It was reasonably smooth - just make sure that if you are setting people up to only use Secure Deviceless Entry (ie no EMVs for their computer) that you still get their computer name into the system table where you set up the EMVs - that was a step missed during our cutover and all of our box office reps were then frantically trying to figure out why SDE didn't work for them! The steps to get scheduled pledge billing utility up and running again with the new, tokenized cards also didn't work so trying to figure what went wrong there. Otherwise, has been pretty good so far.

I haven't heard from anyone that they have problems using SDE. The Box Office doesn't like that having to agree to T&C adds yet another button to click (they'd prefer if they were able to just hit "enter" to accept). The SDE box doesn't automatically close but I believe that is fixed in the most recent service pack? 

Oh and we are on v15.2.33 and use TNEW for both of our sites

Thank you so much, Kathryn!