Hi All,
Our accountant has had a medical emergency and was the only person at our organization that knew how to look up double charges in Worldpay/Vantiv. I have a login and have not been able to figure it out intuitively and have not been able to find documentation on their website for this.
We occasionally get web errors where the transaction was charged twice in Worldpay but only once in Tessitura so we have to reverse charges in Worldpay/Vantiv directly.
Does anyone have the documentation on how to do this?
I would be so appreciative!
Thank you,
Kanani
Hey All,
thanks for your help. I was able to get logged in with other credentials that had access to the correct merchant. I found the transaction and have clicked on credit and am now getting this error. Does that mean it was already credited?