We had a household -- John and Jane Doe -- who had a household membership. They split up, but did not tell us. John renewed the membership, which stayed on the household (where all our memberships live). Jane then purchased a membership, which pushed out to the household. We discovered that they are no longer together and separated the individuals from the household and moved Jane's membership to her account. Because she signed into TNEW with her login, the contribution reflects her as the initiator, but John is still showing as the owner of the contribution, even after moving it over to her account. He has a premium membership and she has a basic one, so the higher value amount is where it needs to be, but I'm wondering what others do when this happens. Ideally, her contribution would show her as the owner for reporting purposes.
Thanks!Anne RobichauxThe Historic New Orleans Collection
Hello Anne! This is Yessenia with Tessitura Network Support. We’re happy to assist you with this question. I’ve created a Support ticket where we’ll work with you to find a resolution to this. We’ll also relay our findings from that ticket in this forum post, but if you have any other questions or concerns in the meanwhile please let us know.